An unpaid invoice raises several questions: what remains due, what was supplied, what the customer says and which steps have already been taken. A clear file helps identify the disagreement before choosing a recovery route.
This guide offers a way to organise a commercial debt file in Casablanca. It does not promise payment or prescribe an automatic procedure; the relationship and documents must be examined.
This guide offers a way to organise a commercial debt file in Casablanca. It does not promise payment or prescribe an automatic procedure; the relationship and documents must be examined.
Identify the debt and the parties
Start with the creditor and debtor’s names, contact details, invoice reference, original amount and balance requested. Separate deposits, credit notes and partial payments.
Describe the transaction: goods, services or another commitment. If several companies or contacts were involved, explain each role rather than assuming everyone is responsible for payment.
Describe the transaction: goods, services or another commitment. If several companies or contacts were involved, explain each role rather than assuming everyone is responsible for payment.
Collect the commercial documents
Bring the signed contract or exchanged draft, accepted quotations, orders, invoices and terms communicated to the customer. Include delivery records, confirmations, reports and evidence of services performed.
Keep original documents and complete exchanges. An isolated screenshot may omit relevant context. The aim is a coherent file without assuming the legal weight of each item.
Keep original documents and complete exchanges. An isolated screenshot may omit relevant context. The aim is a coherent file without assuming the legal weight of each item.
Prepare a chronology and an accurate balance
List the dates of the order, delivery or service, invoice, stated payment date, reminders and responses. A concise chronology can help prepare the first meeting.
Present interest, penalties or compensation requests separately, with the documents you rely on. Their application requires review of the commitments and relevant framework.
Present interest, penalties or compensation requests separately, with the documents you rely on. Their application requires review of the commitments and relevant framework.
Include the customer's objections
Does the customer allege delay, defects, incomplete delivery or a price difference? Include the messages, including those that do not support your position. Explain your response and any solutions offered.
A useful file sets out both positions and helps identify missing evidence.
A useful file sets out both positions and helps identify missing evidence.
Prepare questions for the consultation
State your objective: obtaining payment, understanding an objection or reviewing a settlement offer. Highlight formal documents received and their dates.
Ask which evidence is missing, which steps may be considered and how assistance will be agreed. Negotiation or proceedings depend on the circumstances; effective recovery cannot be promised in advance.
Ask which evidence is missing, which steps may be considered and how assistance will be agreed. Negotiation or proceedings depend on the circumstances; effective recovery cannot be promised in advance.
Frequently asked questions
I have no signed contract. What should I bring?
Collect quotations, orders, invoices, correspondence and supporting records.
Should I mention a partial payment?
Yes. Give its date and amount so the balance is accurate.
How can future transactions be better documented?
Have the payment terms and commercial documents reviewed. Our commercial contracts service complements an unpaid invoice review.
Collect quotations, orders, invoices, correspondence and supporting records.
Should I mention a partial payment?
Yes. Give its date and amount so the balance is accurate.
How can future transactions be better documented?
Have the payment terms and commercial documents reviewed. Our commercial contracts service complements an unpaid invoice review.
Request a consultation in Casablanca
To present your file to DAKKAR LAWFIRM, explore our commercial debt recovery in casablanca service and request a consultation or call 06 70 88 12 06.
Sources and resources
Adala, Ministry of Justice legal texts · General Secretariat of the Government, legislation. The applicable texts and amendments require review for each matter.
Translation dated 12 October 2026. General information; each matter depends on its facts and applicable framework.
Translation dated 12 October 2026. General information; each matter depends on its facts and applicable framework.
